Support

An experienced team of application engineers, consultants and trainers supports our customers in what is an active partnership. Our customers profit from a comprehensive service.

From product introduction to specific industry packages to engineering of pilot plants, WinCC OA specialists are available with valuable product know-how. In addition we provide extensive training services: from introductory courses for WinCC OA beginners to project-specific workshops for project engineers and decision-makers to special training for driver programming and API integration.

More information about the Online Support Request: https://support.industry.siemens.com/

You can submit your enquiries easily online, by means of a support request around the clock, i.e. 24 hours a day, 365 days a year.

Access to the online support request (register first, if not already done): https://support.industry.siemens.com/cs/my/src

As one of the next steps you’ll be asked to select the type of service (select “Product support”) in combination with some other important questions to be answered.

After finishing your service request creation, your request will be initially checked by Siemens Industry Support and further detailed processing of your enquiry will be carried out by the ETM specialists during Austrian office hours, Monday to Friday 9 am to 5 pm (CET / CEST).

Communication / Pro-activity:

After a service request has been created and successfully passed the Siemens Industry Support pre-checks, you'll be actively contacted via email by the WinCC OA product support, as soon as it has been dispatched to the dedicated ETM specialists.

At the online portal you’re able to check the status of your service requests and it is also possible to send us your related information directly via this portal.