Quality Management

Customer satisfaction regarding our products and services as well as observance of internal, statutory and regulatory provisions, form the basis for planning our business processes and achieving our targeted corporate objectives. Both quality of product and quality of the organization play a central role in our business.

Our ISO 9001 certified management system, depicting the structural and procedural organization and continuously showing up-to-date contents, is the basis for our general QM requirements. Main focus lies in recognizing and communicating correlations between our processes to maintain and continuously improve our quality standards.

ISO 50001, the internationally valid standard on improvement of energy management, identifies unused energy efficiency potentials leading to a significant contribution to environment and climate protection objectives. ETM is aware of its responsibility for careful and rational deployment of energy and regularly trains its staff in “energy saving behavior”.

IEC 61508, the standard on functional safety of electric, electronic and programmable electronic systems states in part 3 major requirements regarding responsibilities, processes, documentation and techniques when developing and appraising safety related software. Failure of an application satisfying the SIL3 safety requirement would, according to IEC 61508, probably lead to grave consequences for the community and/or casualties – this is why all components of safety related systems must at least meet requirements for safety integrity (SIL) derived from the risk analysis and specification.

ETM holds the following certifications:

Certificate of compliance pursuant to 21 CFR, Part 11 - "Electronic Records; Electronic Signatures”
SIMATIC WinCC Open Architecture meets all technical requirements for use of electronic records and signatures. Requirements to be satisfied by computerized systems in the pharmaceutical manufacturing and production are, amongst others, to demonstrably document suitability of each system for the intended purpose.

The regulations of the 21 CFR Part 11 of the US Food and Drug Administration (FDA) came into force in August 2017, defining the acceptance criteria for using electronic records and signatures. These must be as reliable, trustworthy and equivalent as hardcopy records and handwritten signatures on a paper copy.

Austria´s Leading Companies
The major economic award of the province of Burgenland, where ETM has been competing with the best of the best in the category "Golden Mid-Sized (turnover >10 m up to maximum of 50 m Euros)" since 2013. A weighted system of indicators guarantees objective results in all directions. Facts, such as turnover and growth of EBIT, as well as liquidity and equity ratio of the last three years, play an important role.
Since our first participation in this category ETM has always ranked between first and third place!

The recognized high level of maturity of the ETM QM system, resulted in ETM decisively contributing to the design of the QM system within Siemens, hence ensuring active exchange of experience.

Further development of our company requires without doubt the commitment of every single employee. Their specific specialist expertise and continuous further training, foster teamwork and ensure the highest levels of personal performance of each employee. Individuality of our employees as well as our corporate culture, jointly form the substantial basis of ETM’s success.