How do I request support for system failures, license repairs, or routine maintenance, including emergency procedures during the transition phase from October 15th to October 21st 2025?

Should a system failure occur that requires a license repair (e.g., a virtual machine with a license has failed), this failure can be resolved in cooperation with ETM. 

In an emergency, a customer must create a support request (via SIOS Support) during the transition phase. This workaround is necessary because the customer interfaces are inaccessible during the transition phase. 

Normal maintenance of a system is not considered an emergency; it must be planned with ETM outside of operational downtime.