Event Log - User actions

[AMRPatricio]

Hi all,
there is any(easy) way to include the user alarm acceptances on the event log? For example "Alarm A accepted by the User".

Thanks in advance,

Antonio

[leoknipp]

Can you please described what "alarm accepted by user" means in detail.
Is it acknowledging the alert or another task?
How to you store the information that a user has "accepted the alarm"?

Best Regards
Leopold Knipp
Senior Support Specialist

[AMRPatricio]

Hi Leopold,
I am referring to "acknowledging the alert".

Best Regards
Antonio

[AMRPatricio]

Hi all,
any advice on this?

Thanks,
Antonio

[Asem Bani Salameh]

Good day ,

I think one of the possible solutions is to use the Alert class scripts , The steps to do so is as the following :

1) Open Para
2) check the box of internal datapoints ( to be able to see internal datapoints)
3)Choose Alert class datapoint type , and select the alert class datapoint that your alert handling is configured with.
4) after that you are capable to add script on alert action section ( CAME/acknowl)
5)This script should contain Debug function of the acknowledging user.

I hope this was helpful .


Regards

[adaneau]

Hi,

Important here is to know what you refers to by the word "event log":

- if you mean log viewer, then yes you could imagine use alert class scripts like post above ( however this is dangerous in case of avalanche, better do a dpQueryConnect in separated script)
- if you mean event screen in AES, then you will have to use a DPE for this, as event screen shows things which are archived. So basically dpQueryConnect and then write into a container DPE with archive that alarm has been ack by xxx user.

And at last, my PoV:
- this looks like audit log feature here. Tracking user ack can be done directly on the alarm also as ack is saved. Maybe you could use normal AES with custom column display to see alarm which have been ack and by who.

BR
Alexandre DANEAU

[AMRPatricio]

Hi Guys,
Thank you for your help.

Alexandre, I meant "Event screen". I am using DPE approach to archive this. I am just having problems when more then one alarm is acknowledged at same time.


Best regards,
Antonio

[adaneau]

Hi

Simultaneous ack shouldnt be a problem.

How are you reacting? If you use a dpQueryConnect, then the dyn_dyn_anytype of callback function will contains all acks with same timestamp.

You can even use the blocking time to optimize this.

BR
Alexandre