My project (WinCCOA 3.15 p10) is not showing alert-details on a Remote UI (Server-Client setup) in the standard 'Alert-Details popup'.
When i'm opening the same popup on the Server (locally where the event and data managers are running) the alert-details popup IS showing the alert-information!
- On the server i'm running the WinCC-OA proxy.
- As far as I can see all other functionality is working normally.
Could this problem be caused by some network issue or closed ports in network or can i check some other settings which need to be set between Server and Client?
Hope someone can give a direction !
No alert-details shown on Remote UI with standard OA-panel.
- michel.eijgermans
- Posts:46
- Joined: Mon Aug 08, 2011 11:50 am
No alert-details shown on Remote UI with standard OA-panel.
- leoknipp
- Posts:2928
- Joined: Tue Aug 24, 2010 7:28 pm
Re: No alert-details shown on Remote UI with standard OA-panel.
Is the UI on the client maybe running with a different time zone?
Are all fields in the detail panel empty?
Do you get log entries/errors when opening the AES detail panel?
Best Regards
Leopold Knipp
Senior Support Specialist
Are all fields in the detail panel empty?
Do you get log entries/errors when opening the AES detail panel?
Best Regards
Leopold Knipp
Senior Support Specialist
- michel.eijgermans
- Posts:46
- Joined: Mon Aug 08, 2011 11:50 am
Re: No alert-details shown on Remote UI with standard OA-panel.
Hello Leopold,
1) Yes, client is running in different Timezone, that caused the problem.
I changed the Timezone on my client and now Alarm-Details are visible, thanks for the suggestion.
The situation that we have setup here is that we use a Virtual server, setup for 'North-America' and using 'Dutch' development/engineering machines for modifications. In the future 'North American' engineering machines will be added to the network as well to apply modifications.
- Is it possible to force the system to accept a Client with a different Timezones,
I see a 'timezone' parameter for the ULC-UX client.. Is a similar setting also available for a normal (remote) Client?
1) Yes, client is running in different Timezone, that caused the problem.
I changed the Timezone on my client and now Alarm-Details are visible, thanks for the suggestion.
The situation that we have setup here is that we use a Virtual server, setup for 'North-America' and using 'Dutch' development/engineering machines for modifications. In the future 'North American' engineering machines will be added to the network as well to apply modifications.
- Is it possible to force the system to accept a Client with a different Timezones,
I see a 'timezone' parameter for the ULC-UX client.. Is a similar setting also available for a normal (remote) Client?
- adaneau
- Posts:310
- Joined: Tue Feb 21, 2012 9:49 am
Re: No alert-details shown on Remote UI with standard OA-panel.
Hi,
You can have a look on setenv function which allows you to change the TZ for your UI.
TZ is a GNU env variable and you can find some timezone syntax on the web:
http://www.gnu.org/software/libc/manual ... iable.html
BR
Alex
You can have a look on setenv function which allows you to change the TZ for your UI.
TZ is a GNU env variable and you can find some timezone syntax on the web:
http://www.gnu.org/software/libc/manual ... iable.html
BR
Alex
- michel.eijgermans
- Posts:46
- Joined: Mon Aug 08, 2011 11:50 am
Re: No alert-details shown on Remote UI with standard OA-panel.
Hi Alex,
I will have a look at it, but i'm expecting this function does exactly the same as a manual setting of the Time-zone in my client, resulting in the problem described above. Not showing Alarm-details and maybe more.
What i would like is that my client can inform the server that's running in another Timezone and so enabling all functionalities that are time depended. Running my remote (other Timezone) client the same as a client running in the local-timezone.
Gr. Michel.
I will have a look at it, but i'm expecting this function does exactly the same as a manual setting of the Time-zone in my client, resulting in the problem described above. Not showing Alarm-details and maybe more.
What i would like is that my client can inform the server that's running in another Timezone and so enabling all functionalities that are time depended. Running my remote (other Timezone) client the same as a client running in the local-timezone.
Gr. Michel.
- adaneau
- Posts:310
- Joined: Tue Feb 21, 2012 9:49 am
Re: No alert-details shown on Remote UI with standard OA-panel.
Hi Michel,
We are having same issues with TZ in our project. To solve that we are running all UI automatically within server time. We have an internal DPE containing the server TZ and all connecting UI is switching to this TZ (only ui using setenv). From IT perspective this is not allowed to change OS timezone.
BR
Alexandre
We are having same issues with TZ in our project. To solve that we are running all UI automatically within server time. We have an internal DPE containing the server TZ and all connecting UI is switching to this TZ (only ui using setenv). From IT perspective this is not allowed to change OS timezone.
BR
Alexandre