Can\'t ack alarm from Remote UI project

[nedzad]

Hello,

I have a problem with acknowledging alarm from a Remote UI project. When I try to do it from server where the original project is running, ack works normally, but when I try to do it from remote project, nothing happens.

I am acknowledging alarm by setting the property ":_alert_hdl.._ack" to true.

Best regards,
Nedžad

[leoknipp]

Are you using a dpSet() or alertSet() to acknowledge the alert?
Which value is set for the attribute _alert_hdl.._ack?

Can you please have a look if a log message is written on the client/server when trying to acknowledge the alert.
Probably you have to use getLastError() in your script to detect if an error occured.

Best Regards
Leopold Knipp
Senior Support Specialist