Code: Select all
The page could not be found!
Error loading: qthelp://wincc_oa/doc/Pmon_Consolepanel/Pmon_Consolepanel-14.htm#project_adminLost help pages after update WinCCOA 3.14 to patch 15 on CentOS 7.3
- yosu
- Posts:22
- Joined: Wed Mar 14, 2012 4:14 pm
Lost help pages after update WinCCOA 3.14 to patch 15 on CentOS 7.3
My WinCC OA 3.14 installation don't show help pages after installing pacth 15 for RedHat on a CentOS 7.3 system. I can see instead:
Greetings
- lebethc
- Posts:17
- Joined: Thu May 26, 2011 8:56 am
Re: Lost help pages after update WinCCOA 3.14 to patch 15 on CentOS 7.3
Hello,
we are not able to reproduce this issue. The mentioned address can be opened without problem on our installations of WinCC OA 3.14 P015 on CentOS.
Please tell us on which menu-item exactly do you click in which help-file (en, de)
How to you open this help-page? Direct within the help or from a button/script in a WinCC OA project?
Maybe you can send a screenshot.
br
Christoph
we are not able to reproduce this issue. The mentioned address can be opened without problem on our installations of WinCC OA 3.14 P015 on CentOS.
Please tell us on which menu-item exactly do you click in which help-file (en, de)
How to you open this help-page? Direct within the help or from a button/script in a WinCC OA project?
Maybe you can send a screenshot.
br
Christoph
- yosu
- Posts:22
- Joined: Wed Mar 14, 2012 4:14 pm
Re: Lost help pages after update WinCCOA 3.14 to patch 15 on CentOS 7.3
I setup my default language as English before update. I clicked on Project Administrator help button.
First screen capture is from WinCC OA 3.14 without any patch.
Installing patch15.
After patch15 installed.
By the way, in Russian language I can see help pages. Not in English or German.
First screen capture is from WinCC OA 3.14 without any patch.
Installing patch15.
After patch15 installed.
By the way, in Russian language I can see help pages. Not in English or German.
- Attachments
-
- lebethc
- Posts:17
- Joined: Thu May 26, 2011 8:56 am
Re: Lost help pages after update WinCCOA 3.14 to patch 15 on CentOS 7.3
Hello,
thanks for your answers/screenshots.
We are able to reproduce this issue, if you start your WinCC OA installation with WinCC OA 3.14 final, P^002, P003 or P004. If you just install the actuall patch or you start your WinCC OA installation with patch P005 the help will be shown correct all the time.
With patch P005 a correction was implemented for installing/registering/uninstalling/unregistering the help-files when upgrading WinCC OA. But this correction has no influence when WinCC OA was installed before / correct the problem with the 2nd patch which includes the correction.
To show the help in your case you can.
- uninstall WinCC OA and install only patch P015
- you can register the help manually: when the help-page with the error is shown go to: Edit / Preferences / TAB: Documentation / Add / look for /help/choose actual used language (of WinCC OA) / mark "WinCC_OA.qch" -> press "OK"
If you need the help also for another language (eg. DE), switch first to this language with the corresponding button on the "Project Administrator"-panel and repeat above.
br
Christoph
thanks for your answers/screenshots.
We are able to reproduce this issue, if you start your WinCC OA installation with WinCC OA 3.14 final, P^002, P003 or P004. If you just install the actuall patch or you start your WinCC OA installation with patch P005 the help will be shown correct all the time.
With patch P005 a correction was implemented for installing/registering/uninstalling/unregistering the help-files when upgrading WinCC OA. But this correction has no influence when WinCC OA was installed before / correct the problem with the 2nd patch which includes the correction.
To show the help in your case you can.
- uninstall WinCC OA and install only patch P015
- you can register the help manually: when the help-page with the error is shown go to: Edit / Preferences / TAB: Documentation / Add / look for /help/choose actual used language (of WinCC OA) / mark "WinCC_OA.qch" -> press "OK"
If you need the help also for another language (eg. DE), switch first to this language with the corresponding button on the "Project Administrator"-panel and repeat above.
br
Christoph