Problem when install 3.10 SP2
- olduser1145
- Posts:2
- Joined: Thu Jan 01, 1970 1:00 am
Problem when install 3.10 SP2
I have a proble when I install WinCC OA V3.10 SP2, It seems like a help system package problem. I disable all the help option from the setup panel, the process will continue.
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- leoknipp
- Posts:2928
- Joined: Tue Aug 24, 2010 7:28 pm
Re: Problem when install 3.10 SP2
Hello,
the error-dialog refers to a file used for the installation of the HTML-help.
Maybe the setup-files yozu are using are damaged.
Please stop the setup process and try it again without selecting the packages for the HTML-help.
If the problem occurs again please send a problem description to the official support address support.automation@siemens.com with the information which product and version you are using in the header of your mail.
Please notice that the ETM Portal does not substitute the common PVSS/WinCC OA-support.
Best Regards
Leopold Knipp
Senior Support Specialist
the error-dialog refers to a file used for the installation of the HTML-help.
Maybe the setup-files yozu are using are damaged.
Please stop the setup process and try it again without selecting the packages for the HTML-help.
If the problem occurs again please send a problem description to the official support address support.automation@siemens.com with the information which product and version you are using in the header of your mail.
Please notice that the ETM Portal does not substitute the common PVSS/WinCC OA-support.
Best Regards
Leopold Knipp
Senior Support Specialist
- olduser1145
- Posts:2
- Joined: Thu Jan 01, 1970 1:00 am
Re: Problem when install 3.10 SP2
OK. Thanks a lot.