Problem with download page

Discussions about product bugs & problems!
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7 posts • Page 1 of 1
aorange
Posts:147
Joined: Thu Nov 04, 2010 10:07 am

Problem with download page

Post by aorange »

There seems to be a problem with the portal... when I try to access the page to download patches, I am presented with the following error message;

Warning: ftp_login() [function.ftp-login]: User WebTransfer cannot log in. in C:\\xampp\\htdocs\\templates\\ja_purity\\PatchList_3_10.php on line 43
Error: Could not get patch file from ftp server for version 3.10.

leoknipp
Posts:2928
Joined: Tue Aug 24, 2010 7:28 pm

Re: Problem with download page

Post by leoknipp »

Hello,

thanks for the information.
I've forwarded the problem description to the administrator of the portal.
We will try to solve this problem as soon as possible.

Best Regards
Leopold Knipp
Senior Support Specialist

leoknipp
Posts:2928
Joined: Tue Aug 24, 2010 7:28 pm

Re: Problem with download page

Post by leoknipp »

Hello,

the problem was fixed, the download-page is working again.

Best Regards
Leopold Knipp
Senior Support Specialist

Dundee
Posts:2
Joined: Mon Jul 23, 2012 9:39 am

Re: Problem with download page

Post by Dundee »

There is a problem on the download portal again. I cannot download WinCC Open Architecture 3.11 32bit (Windows) or any other program, because the downloader don't display.

Thanks for help!

leoknipp
Posts:2928
Joined: Tue Aug 24, 2010 7:28 pm

Re: Problem with download page

Post by leoknipp »

Hello,

I tested it right now and the download works without problems.
Please try it again.

Best Regards
Leopold Knipp
Senior Support Specialist

Dundee
Posts:2
Joined: Mon Jul 23, 2012 9:39 am

Re: Problem with download page

Post by Dundee »

Now the problem is still there. Do i need any other program to the download?

leoknipp
Posts:2928
Joined: Tue Aug 24, 2010 7:28 pm

Re: Problem with download page

Post by leoknipp »

Hello,

there is no additional program required for downloading the WinCC OA-version.
At the following page the download can be started
https://portal.etm.at/index.php?option= ... &Itemid=81

Maybe your brower/security settings do not allow the download of the files. Please get in contact with your system administrator, maybe they have a solution for this problem.

If the download is not possible please get in contact with the ETM sales team. Then we can send you the version in an other way (DVD, other download-link).

Best Regards
Leopold Knipp
Senior Support Specialist

7 posts • Page 1 of 1