Remote client not closing/ limit reconnect time

[dbindernagel]

Hello,

I have the following problem with a remote client on an connection loss:

Situation:
We have a remote client connected to a server.
If the client looses the connection to the server a dialog pops up saying that the connection is lost and that the client is trying to reconnect.
The time for retrying is not limited (or at least some hours long). There is an exit button to close the UI.
While the dialog is shown the UI is not responsive.

Problem:
It is possible that the UI is showing a topmost panel while the connection is lost. The connection lost dialog will be shown behind the topmost dialog and is therefore not reachable.
Since the UI is also not responsive the operator cannot close the topmost panel anymore and reach the exit button and is effectively locked out from the client.

Question:
Is it possible to configure a timeout for the reconnect time on a connection lost or disable the retry completely?

I've already tried the following options:
[ui]
fatalDialogSeconds = 0

and (from the FAQ but seems outdated):
[ui]
showQuitDialog = 0

I'm using WinCC OA 3.14 P10

Thanks in advance

Best regards
Dennis Bindernagel

[leoknipp]

I've tested it with WinCC OA 3.14 and 3.15.
In 3.14 the problem appears and the setting made with fatalDialogSeconds is not used.
When using 3.15 the dialog is closed after the defined timespan.

The config entry showQuitDialog is not used anymore in 3.14 and 3.15.

Best Regards
Leopold Knipp
Senior Support Specialist

[dbindernagel]

Is it planned to fix this behavior in 3.14 or is there a workaround for the problem?

[leoknipp]

It is planned to make a bugfix in WinCC OA 3.14 with the next patch.
At the moment the release of the patch is planned for mid of March 2018.

Best Regards
Leopold Knipp
Senior Support Specialist

[dbindernagel]

Thank you for the info.