\"Error during caching stage\" during WinCC OA 3.15 setup

[cplasse]

Hello,

I had "Error during caching stage" during WinCC OA 3.15 setup" message when I try to install WinCC OA 3.15 on Windows 2012 R2.

I use "Administrator" as login so it is not a permission problem. I have the same problem on 2 machines, one is a clean Windows 2012 R2 install.

Did someone have this problem ?

Regards.

[tmalone]

just for fun, right click on setup.exe and choose "run as administrator" and try it again.

[agruber]

And if that does not help, check if you have enough disc space for the Windows Installer cache on your C drive. You will probably need 2 to 3 GB.

Also verify the integrity of the setup, you can check it with the properties of the digital signature.

Sometimes Windows has some pending updates which prevent a successful installation, a reboot could help in that case.

If that all does not help, create a copy of the install logs (find them in %temp% ) when the error dialogue is still visible and send them to your common WinCC OA support.

BR,
Andreas

[cplasse]

I downloaded again 3.15 version and setup works now. File was corrupt...

Thanks for help

[tmalone]

this error also appears when you have an incomplete download of the installer. You can see if it is bad by checking size of the download against what is expected.

I see this when I download multiple files at the same time from the ETM site.

Todd Malone

[leoknipp]

If you want to check if the downloaded file is correct you can generate a SHA256 check sum and compare it with the information given at the page for the patch download.

Best Regards
Leopold Knipp
Senior Support Specialist