ui Executable has stopped working

[Lars]

After this ("ui Executable has stopped working") error message appears all uis have to be closed.

I am not able to figure out what causes this problem because it appears in different situations.

Is there something I can do against this error?
What can cause this error ?

[tmalone]

is there any clue from the log file? Usually it has a last gasp of information.

[Lars]

The logviewer shows this two lines:

WCCILdata (0), 2017.02.06 08:49:59.751, SYS, WARNING, 39, Connection lost, MAN:(SYS: 1 Ui -num 2 CONN: 1), Connection reset by peer (10054)
WCCILevent (0), 2017.02.06 08:49:59.752, SYS, WARNING, 39, Connection lost, MAN:(SYS: 1 Ui -num 2 CONN: 1), Connection reset by peer (10054)

Could be that sometimes also other warnings occure, because its not really repeatable.

[tmalone]

Maybe ETM can comment on this one. It seems like the same as what happens when your license times out!

Remember that even a demo license stops after 5 days.

Todd

[mkoller]

That messages just say that the UI has stopped, but gives no clue why.
Check the log file on the machine where the UI is running.

[leoknipp]

It looks like you are using a Windows operating system.
In case of a stopped process a memory dump file can be written.
How to configure Windows to get such a dump file depends on the Windows version you are using.
You can search at the Internet for "Windows Error Reporting" or ask your system administration how the system needs to be configured.

Concerning the licenses I will give you some additional information:
If a system is running without any license the demo period is 30 minutes.
A demo period different to 30 minutes needs to be defined in the shield file.

You still have to differ between the "expire" date and the "demoPeriod" in the shield file.
The expire date defines how long the license is valid. The demoPeriod defines how long the project will run after it is automatically stopped.

Best Regards
Leopold Knipp
Senior Support Specialist

[Dag-Are.Trydal@nov.com]

After updating to 3.15 I also experience that OA crashes ("ui Executable has stopped working"). The panels that I am showing used to work in version 3.14.

This is extremely hard to debug, as the debug info from OA console does not print any errors before OA crashes. I have inserted DebugN() in all of my scripts, but OA doesn't seem to crash at the same instructions each time.

My panel consists of two modules that are moved in the panel as the user interracts. And a variable number of symbols within those root panels (modules).

[Dag-Are.Trydal@nov.com]

As additional info, if I don't remove panel references (using removeSymbol), but just add new as my list of symbols to view is changed it does not crash. I have tried to print the return value from the removeSymbol function, but it does not return anything else than 0 (success).

[leoknipp]

If you have a (simple) example which can be used to reproduce the stop of the UI please submit a service request.
How to create a service request and which information is needed is described in the FAQs:
https://portal.etm.at/index.php?view=it ... &Itemid=54

https://portal.etm.at/index.php?view=it ... &Itemid=54

Best Regards
Leopold Knipp
Senior Support Specialist