Hi guys.
I have a little problem on a muti screen project.
When I query the alarms and events of the last 24h, I have like 18000 lines.
The query from Oracle DB is preyty fast but ... when the lines are added in the AES Screen, the software freezes ON ALL THE SCREENS (WinCC OA is not responding).
An user had been blocked 7 minutes until all the lines were added.
I know that 18000 lines can be hard to display but... my project runs on 4 screens and it's a really big problem when all the screens are frozen when only one is actually querying and displaying alarms / events.
Did anyone already have this problem before, and find a solution ?
Thank you.
Software frozen when displaying alarms / events
- jfily
- Posts:20
- Joined: Wed Feb 05, 2014 10:59 am
Software frozen when displaying alarms / events
- leoknipp
- Posts:2928
- Joined: Tue Aug 24, 2010 7:28 pm
Re: Software frozen when displaying alarms / events
Hello,
just for the information for the users in the ETM Portal.
We (ETM) are already in contact with the customer to analyze this problem.
When we have the result it will be posted in the portal.
Best Regards
Leopold Knipp
Senior Support Specialist
just for the information for the users in the ETM Portal.
We (ETM) are already in contact with the customer to analyze this problem.
When we have the result it will be posted in the portal.
Best Regards
Leopold Knipp
Senior Support Specialist
- jfily
- Posts:20
- Joined: Wed Feb 05, 2014 10:59 am
Re: Software frozen when displaying alarms / events
Hi Leopold and thank you for your answer.
I'm investigating on the origin of the problem and the problem seems to be located in the function convertAlertTabEx2 called from aes_workCB()
WCCOAui11:2014.09.25 08:31:53.370["AES START !"]
WCCOAui11:2014.09.25 08:32:27.264["ENTERING aes_workCB"]
WCCOAui11:2014.09.25 08:32:27.265["ENTERING aes_getInfoFromIdentifier"]
WCCOAui11:2014.09.25 08:32:27.584["ENTERING convertAlertTabEx2"]
***** UI FROZEN *****
WCCOAui11:2014.09.25 08:32:50.606["END convertAlertTabEx2"]
WCCOAui11:2014.09.25 08:32:50.606["ADDING LINES !"]
I can't see the code of convertAlertTabEx2 so ... I can't help more, sorry.
I'm investigating on the origin of the problem and the problem seems to be located in the function convertAlertTabEx2 called from aes_workCB()
WCCOAui11:2014.09.25 08:31:53.370["AES START !"]
WCCOAui11:2014.09.25 08:32:27.264["ENTERING aes_workCB"]
WCCOAui11:2014.09.25 08:32:27.265["ENTERING aes_getInfoFromIdentifier"]
WCCOAui11:2014.09.25 08:32:27.584["ENTERING convertAlertTabEx2"]
***** UI FROZEN *****
WCCOAui11:2014.09.25 08:32:50.606["END convertAlertTabEx2"]
WCCOAui11:2014.09.25 08:32:50.606["ADDING LINES !"]
I can't see the code of convertAlertTabEx2 so ... I can't help more, sorry.
- leoknipp
- Posts:2928
- Joined: Tue Aug 24, 2010 7:28 pm
Re: Software frozen when displaying alarms / events
Hello,
please reply on the service request 1-3690626787 created by your colleague Mr. Legreze and add this information. Also please answer the other questions we had for this service request.
The function convertAlertTabEx2 is compiled function therefore you can't see the code. This function converts the answer for the query into the format necessary for the table. The format settings are made at the central settings for the AEScreen.
In the given example the function needs only 23 seconds and not as described several minutes.
Best Regards
Leopold Knipp
Senior Support Specialist
please reply on the service request 1-3690626787 created by your colleague Mr. Legreze and add this information. Also please answer the other questions we had for this service request.
The function convertAlertTabEx2 is compiled function therefore you can't see the code. This function converts the answer for the query into the format necessary for the table. The format settings are made at the central settings for the AEScreen.
In the given example the function needs only 23 seconds and not as described several minutes.
Best Regards
Leopold Knipp
Senior Support Specialist