WinCC shut down once a day

[cpollak]

Hello!

I have a problem. WinCC shut down once a day. This occurs always about the same time around midnight. I think it could have something to do with my Backup Settings, but i'm not quite sure about that.

LogViewer shows amongst others the following errors before WinCC starts to shut down:

WCCOAui (1), 2014.08.20 00:29:09.351, SYS, SEVERE, 113, Online-Backup of database, DP: System1:PAC6.:_offline.._value, MAN: (SYS: 1 Data -num 0 CONN: 1), Cannot answer or handle request
WCCOAui (1), 2014.08.20 00:29:09.351, SYS, SEVERE, 113, Online-Backup of database, DP: System1:PAC6.:_offline.._status64, MAN: (SYS: 1 Data -num 0 CONN: 1), Cannot answer or handle request
WCCOAui (1), 2014.08.20 00:29:09.351, SYS, SEVERE, 113, Online-Backup of database, DP: System1:PAC8.:_offline.._value, MAN: (SYS: 1 Data -num 0 CONN: 1), Cannot answer or handle request
WCCOAui (1), 2014.08.20 00:29:09.351, SYS, SEVERE, 113, Online-Backup of database, DP: System1:PAC8.:_offline.._status64, MAN: (SYS: 1 Data -num 0 CONN: 1), Cannot answer or handle request
WCCOAui (1), 2014.08.20 00:29:09.351, SYS, SEVERE, 113, Online-Backup of database, DP: System1:Hermle.:_offline.._value, MAN: (SYS: 1 Data -num 0 CONN: 1), Cannot answer or handle request
WCCOAui (1), 2014.08.20 00:29:09.351, SYS, SEVERE, 113, Online-Backup of database, DP: System1:Hermle.:_offline.._status64, MAN: (SYS: 1 Data -num 0 CONN: 1), Cannot answer or handle request
WCCOAui (1), 2014.08.20 00:29:09.351, SYS, SEVERE, 113, Online-Backup of database, DP: System1:PAC5.:_offline.._value, MAN: (SYS: 1 Data -num 0 CONN: 1), Cannot answer or handle request
WCCOAui (1), 2014.08.20 00:29:09.351, SYS, SEVERE, 113, Online-Backup of database, DP: System1:PAC5.:_offline.._status64, MAN: (SYS: 1 Data -num 0 CONN: 1), Cannot answer or handle request
WCCOAmod (3), 2014.08.20 00:29:19.349, SYS, SEVERE, 54, Unexpected state, ModMasterConnection, sendRequest, Timeout expires for connection to server 192.168.22.161 on port 502


Do you know what could cause this error? Thank you in advance for any tipp!

[leoknipp]

Hello,

this part of the log-messages does not give the information that the project is stopped. The log-messages describe that reading historical information from the database is not possible because a backup is running at the same time.

An explanation for the log-message can be found in the FAQ-section
https://portal.etm.at/index.php?view=it ... &Itemid=54


Please have again a look at the logfile to see if the project is really stopped and restarted at this time. At the logfile pmon. you can see very easily if processes have been restarted.

Best Regards
Leopold Knipp
Senior Support Specialist

[cpollak]

Thank you for your quick response!

It seems that the project stopped but didn't started again. Can you think of an explanation why there are problems restarting?
Here are the the last Log-messages before the project shut down.


WCCILpmon (1), 2014.08.20 01:07:09.684, SYS, INFO, 17/pmon, Stoppe Manager WCCOAui(1) mit Signal SIGKILL
WCCILpmon (1), 2014.08.20 01:07:09.687, SYS, INFO, 17/pmon, Stoppe Manager WCCOActrl(2) mit Signal SIGKILL
WCCILpmon (1), 2014.08.20 01:07:09.692, SYS, INFO, 17/pmon, Stoppe Manager WCCOAmod(3) mit Signal SIGKILL
WCCILpmon (1), 2014.08.20 01:07:09.694, SYS, INFO, 17/pmon, Stoppe Manager WCCOAs7(1) mit Signal SIGKILL
WCCILpmon (1), 2014.08.20 01:07:09.699, SYS, INFO, 17/pmon, Stoppe Manager WCCOActrl(1) mit Signal SIGKILL
WCCILpmon (1), 2014.08.20 01:07:09.701, SYS, INFO, 17/pmon, Stoppe Manager WCCOAvalarch(2) mit Signal SIGKILL
WCCILpmon (1), 2014.08.20 01:07:09.704, SYS, INFO, 17/pmon, Stoppe Manager WCCOAvalarch(1) mit Signal SIGKILL
WCCILpmon (1), 2014.08.20 01:07:09.708, SYS, INFO, 17/pmon, Stoppe Manager WCCOAvalarch(0) mit Signal SIGKILL
WCCILpmon (1), 2014.08.20 01:07:09.810, SYS, INFO, 17/pmon, Stoppe Manager WCCILevent(0) mit Signal SIGTERM
WCCILevent (0), 2014.08.20 01:07:09.811, SYS, INFO, 2, Manager Stop, received signal 15, exiting
WCCILevent (0), 2014.08.20 01:07:09.878, SYS, INFO, 2, Manager Stop, start cleanup
WCCILevent (0), 2014.08.20 01:07:09.878, SYS, INFO, 181, Closing connection to (SYS: 1 Data -num 0 CONN: 1)
WCCILevent (0), 2014.08.20 01:07:09.911, SYS, INFO, 2, Manager Stop
WCCILpmon (1), 2014.08.20 01:07:09.912, SYS, INFO, 14/pmon, Projekt wurde komplett gestoppt - es wird neu gestartet
WCCILpmon (1), 2014.08.20 01:07:10.015, SYS, INFO, 1, Manager Start, C:\\Siemens\\Automation\\WinCC_OA\\3.11\\bin\\WCCILdata.exe -PROJ AspernIQ -pmonIndex 1
WCCILdata (0), 2014.08.20 01:07:10.848, SYS, INFO, 1, Manager Start, PROJ, AspernIQ, V 3.11 - 3.11 SP1 platform Windows x86 linked at Apr 17 2013 19:15:19
WCCILdata (0), 2014.08.20 01:07:10.854, SYS, FATAL, 158, Could not create the server socket on port = 4897: Permission denied
WCCILdata (0), 2014.08.20 01:07:12.857, SYS, INFO, 2, Manager Stop
WCCILpmon (1), 2014.08.20 01:07:12.886, SYS, INFO, 11/pmon, Gestoppten Manager WCCILdata(0) gefunden - starte ihn erneut #1
WCCILpmon (1), 2014.08.20 01:07:12.889, SYS, INFO, 1, Manager Start, C:\\Siemens\\Automation\\WinCC_OA\\3.11\\bin\\WCCILdata.exe -PROJ AspernIQ -pmonIndex 1
WCCILdata (0), 2014.08.20 01:07:12.938, SYS, INFO, 1, Manager Start, PROJ, AspernIQ, V 3.11 - 3.11 SP1 platform Windows x86 linked at Apr 17 2013 19:15:19
WCCILdata (0), 2014.08.20 01:07:12.942, SYS, FATAL, 158, Could not create the server socket on port = 4897: Permission denied
WCCILdata (0), 2014.08.20 01:07:14.944, SYS, INFO, 2, Manager Stop
WCCILpmon (1), 2014.08.20 01:07:15.004, SYS, INFO, 11/pmon, Gestoppten Manager WCCILdata(0) gefunden - starte ihn erneut #2
WCCILpmon (1), 2014.08.20 01:07:15.007, SYS, INFO, 1, Manager Start, C:\\Siemens\\Automation\\WinCC_OA\\3.11\\bin\\WCCILdata.exe -PROJ AspernIQ -pmonIndex 1
WCCILdata (0), 2014.08.20 01:07:15.056, SYS, INFO, 1, Manager Start, PROJ, AspernIQ, V 3.11 - 3.11 SP1 platform Windows x86 linked at Apr 17 2013 19:15:19
WCCILdata (0), 2014.08.20 01:07:15.059, SYS, FATAL, 158, Could not create the server socket on port = 4897: Permission denied
WCCILdata (0), 2014.08.20 01:07:17.062, SYS, INFO, 2, Manager Stop
WCCILpmon (1), 2014.08.20 01:07:17.123, SYS, INFO, 11/pmon, Gestoppten Manager WCCILdata(0) gefunden - starte ihn erneut #3
WCCILpmon (1), 2014.08.20 01:07:17.126, SYS, INFO, 1, Manager Start, C:\\Siemens\\Automation\\WinCC_OA\\3.11\\bin\\WCCILdata.exe -PROJ AspernIQ -pmonIndex 1
WCCILdata (0), 2014.08.20 01:07:17.176, SYS, INFO, 1, Manager Start, PROJ, AspernIQ, V 3.11 - 3.11 SP1 platform Windows x86 linked at Apr 17 2013 19:15:19
WCCILdata (0), 2014.08.20 01:07:17.182, SYS, FATAL, 158, Could not create the server socket on port = 4897: Permission denied
WCCILdata (0), 2014.08.20 01:07:19.184, SYS, INFO, 2, Manager Stop
WCCILpmon (1), 2014.08.20 01:07:19.239, SYS, SEVERE, 7/pmon, Der Manager WCCILdata(0) startete nicht ordnungsgemäß! Stoppe den Hochlauf und warte auf Befehle

[adaneau]

Hello Christoph,

Here is the key :

WCCILdata (0), 2014.08.20 01:07:15.059, SYS, FATAL, 158, Could not create the server socket on port = 4897: Permission denied


Don't you have any other wccoa process running, which is already using the port 4897?

For this just open your task manager and then go to process. Check if, when the project is fully closed, no wccoa process are running.