Provide user input on Alert aknowledge?

[olduser2343]

Hi All,

I'm wondering if there is any way or best-practice for allowing a user to input some data and/or remarks upon acknowledging an Alert.

As far as I can see, acknowledging an alert is as simple as hitting a button, but I would like a simple form to po-up at that time so that the user has the capability to enter a comment to be logged.

Any recommendations? HOW-TOs?

Thanks in advance,

Ezio

[leoknipp]

Hello,

if you want the user to be able to enter a comment you would have to modify every script (every reference panel) where the user can acknowledge an alert.
You could write a library function which opens the panel to make the comment. This library function is included at every script.

Best Regards
Leopold Knipp
Senior Support Specialist

[Gertjan van Schijndel]

Why do you need to modify the panels? Is it not sufficient to specify the 'enterComment' function in the 'ui' config entry 'acknowledgeFunction'?

[olduser2343]

Yesss!!!

Thanks Gertjan, this is what I like

Then: The comment inserted by the user is stored somewhere ... haw can I get back to see it?

Is it possible to add parameters to the acknowledged alert, such as DP values? I believe it is possible, but the alert subsystem is really complex; I could not find an easy way to do it.

Bye,

Ezio

[Gertjan van Schijndel]

Normally the alert comments are in stored in the '_comment' alert_hdl attribute and the number of stored comments is visible in the 'number of comments' column. A click on this column will show the comments and provides also an input field to add (more) comments. Also the alert detail panel ('...' column) shows the comments.

[olduser2343]

Thanks again Gertjan,

>Normally the alert comments are in stored in the '_comment' alert_hdl attribute
>and the number of stored comments is visible in the 'number of comments' column.
> A click on this column will show the comments and provides also an input field to add (more) comments. Also the alert detail panel ('...' column) shows the comments.

... er ... sorry for being naive, but where do i find' _comment' alert_hdl attribute, number of comments, detail panel and so on?
I tried going arund Gedi and Para, but's hard to find the needle in the haystack

Ciao,

Ezio

[olduser2343]

>I tried going arund Gedi and Para, but's hard to find the needle in the haystack

GOT IT!!!

System Management -> Diagnostics -> Alarm-Amd-Eventscreen

Good, very cool. Is there a way to access events and command from CTRLscript?

Ezio

[leoknipp]

Hello,

can you please describe more detailled what is meant with your last question.
Which events and commands to you want to access?
Which solution/function do you want to realize?

Best Regards
Leopold Knipp
Senior Support Specialist

[olduser2343]

Sorry for late reply, but as you can see in my previous note, the problem was already solved.

Nevertheless, I still have problems in showing a DP Alias in the Alarm screen, see this topic: https://portal.etm.at/index.php?option= ... 16&id=1278

Ciao,

Ezio

[leoknipp]

Hello,

the problems concerning the alias in the AEScreen are noticed in the Siemens support database and our support was working on them.
Please answer on the mails you got from our support team. Then we can have again a look at this problem.

Best Regards
Leopold Knipp
Senior Support Specialist