Blockierenden Manager

[marcel.gay@wimag.ch]

A customer complains that communication with the parent system has been interrupted for a while
Interesting is that this always occurs on Monday at 13 clock.
We found a blocking manager in dne logs
Can you give us the cause based on the logs? What else do you need for further information?

[leoknipp]

The logs do not give any information why the Data and CTRL Manager are blocking for a short time.
You can check if there are any cyclic tasks configured in the system for Monday 13:00 o'clock.

Best Regards
Leopold Knipp
Senior Support Specialist

[marcel.gay@wimag.ch]

We still have the problem of the blocking manager.
We do not get any further. The system always crashes on Monday at 11 o'clock
The customer is getting angry and we do not know how to continue
Can you analyze the log more closely and give us a possible cause
Thank you

[leoknipp]

In the log file you can see that the projects was restarted at 2019.09.20 10:08:51 and 2019.09.20 11:07:27 without a proper stop of the project.
It looks like someone has rebooted the computer or it was stopped by a loss of power. The stop was not caused by PVSS.

Please get in contact with your customer to clarify why the computer was restarted.

At 2019.09.30 13:00:38 the Data Manager and CTRL Manager was detected as blocking.
As only 1 second later the information is given that the managers are not blocking anymore the problem seems not be critical.

Best Regards
Leopold Knipp
Senior Support Specialist