How can I reach the ETM/WinCC OA Support?

You can submit your enquiries easily online, by means of a support request or via telephone around the clock, i.e. 24 hours a day, 365 days a year.
Submitting service requests via mail is not possible any more.

For details please have a look at the ETM Homepage:

After a service request is made the communication for this service request can be made via email. You'll get an email from the ETM support, when ETM is working on your service request. This mail can the be answered if you want to send us additional information.

When a request is made by telephone, an employee working on the Siemens hotline will record your enquiry. When contact is first made, recording your master data may take some time. Please accept our apologies for this.
A member of the ETM support team will call you back.
At the online portal you can see the status of your service requests. Also it is possible to edit your service requests.

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